Customers have 12 hours after they have ordered to cancel. This is due to the fact each item is handmade and the process to craft each item is started within the first few minutes of placing your order.
After 12 hours, partial refunds (up to 70%) on our leashes are offered, as each item is handmade to order. Please note, customers will be responsible for shipping their items back to our facility.
Photos are required so our team can deem when and if a refund is possible.
Our handmade collars are crafted to fit your dog perfectly, as no two dogs are the same and therefore your collar is NON-REFUNDABLE.
Please read our LIFETIME WARRANTY.