Return Policy

  • In the event of a refund/exchange customers are subject to restocking fees. This is due to the fact each item is handmade and the process to craft each item is started within the first few minutes of placing your order. After 12 hours, no more than partial refunds (up to 60%) may be processed, as each item is handmade to order. After 30 days from order date, no refund will be possible.

 

  • Shipping the item(s) back to our facility is required so our team can deem when and if a refund is possible. Any / All refunds are processed in house so unwanted/damaged/etc item(s) will have to be returned before any refund is issued. Please note, any returned item(s) the customer will be responsible for shipping their items back to our facility - return labels will not be provided.
  • *Please note that items on sale are FINAL and a refund is not possible.

 

Please note that any and all shipping charges are NON-REFUNDABLE. This includes: invalid address, insufficient address, incomplete address, refused deliveries, refused delivery due to international surcharge / taxes. In addition, if the customer qualified for free shipping on their order(s) and is wishing to return their order: the customers WILL be responsible for those shipping fees and the free shipping promotion will be reversed. A fee of $5.49 will be held from any refunded amount. 
Furthermore; KONAleashes, will not resend order(s) in the event of: invalid address, insufficient address, incomplete address, refused deliveries, missing street numbers, and missing apartment numbers provided by the customers in their desired shipping address. Customers are responsible for providing an accurate address for delivery. 
Please read our LIFETIME WARRANTY.