Customers have 12 hours after they have ordered to cancel. This is due to the fact each item is handmade and the process to craft each item is started within the first few minutes of placing your order.
After 12 hours, partial refunds (up to 70%) on our leashes are offered, as each item is handmade to order. If you have taken delivery of your product(s) please note, customers will be responsible for shipping their items back to our facility - return labels will not be provided.
Photos are required so our team can deem when and if a refund is possible.
Please note that any and all shipping charges are NON-REFUNDABLE. This includes: invalid address, insufficient address, refused delivery, refused delivery due to international surcharge / taxes.
Please read our LIFETIME WARRANTY.