Return Policy

  • Please note, in the event of a refund/exchange customers are subject to restocking fees. This is due to the fact each item is handmade and the process to craft each item is started within the first few minutes of placing your order. Please note that any and all shipping charges paid at time of ordering are NON-REFUNDABLE. In addition, if the customer qualified for free shipping on their order(s) and is wishing to return their order: the customers WILL be responsible for those shipping fees and the free shipping promotion will be reversed. A fee of $5.49 will be held from any refunded amount. 
  • After 12 hours or if you product(s) ship (whichever comes first), no more than partial refunds (up to 60% of product cost) may be processed, as each item is handmade to order. After 30 days from order date, no refund will be possible.
  • Please note that: ALL Limited Edition and items marked "Sale" are FINAL and a refund is not possible.
  • Any / All Custom orders are not eligible for refunds, returns, or exchanges.

 

  • Shipping the item(s) back to our facility is required so our team can deem when and if a refund is possible. Any / All refunds are processed in house so unwanted/damaged/etc item(s) will have to be returned before any refund is issued. Please note, any returned item(s) the customer will be responsible for shipping their items back to our facility - return labels will not be provided.

 

  • Any / All holiday sales and flash sales are FINAL SALE. No refunds, returns, or exchanges are possible. This includes but is not limited to: Seasonal Sales, Flash Sales, Black Friday, Cyber Monday, and any other Holiday Related Sales and/or promotions.

 

Please note that any and all shipping charges paid at time of ordering are NON-REFUNDABLE. This includes: invalid address, insufficient address, incomplete address, refused deliveries, refused delivery due to international surcharge / taxes. In addition, if the customer qualified for free shipping on their order(s) and is wishing to return their order: the customers WILL be responsible for those shipping fees and the free shipping promotion will be reversed. A fee of $5.49 will be held from any refunded amount. 
Furthermore; KONAleashes, will not resend order(s) in the event of: invalid address, insufficient address, incomplete address, refused deliveries, missing street numbers, and missing apartment numbers provided by the customers in their desired shipping address. Customers are responsible for providing an accurate address for delivery. 
Please read our LIFETIME WARRANTY.